Shipping Policy
Please confirm the shipping address and billing address are the same so that you can complete payment successfully.
Once the order was placed please allow us 1-2 business days for packing and shipping, checking the order information is a very important step to build a better shopping experience. The order will be shipped on the same day or the next business day, especially for the order on Friday or weekend, it would be shipped on the next business day.
Some holidays such as Thanksgiving Day and Christmas, shipment will be
delayed. You will receive a tracking number as soon as your order has
been processed.
We could only offer an International shipping service for Canada. There is actual shipping fee when you are paying. If your order contains multiple parts, you may receive more than 1 package because the parts won’t all fit in a single package. It may cause different delivery times. Please wait patiently and don't worry, thank you.
More details please check out Shipping Policy.
Return & Warranty Policy
When you purchase products from hexautoparts.com, you agree to our policy about returns, exchanges, and refunds as outlined. All NON-Seller Mistake returns for refund are subject to 20% re-stocking fee and buyer should pay for the return shipping fee and handle fee. (For example, you brought wrong item or cancelled order after item was shipped). Every single product is backed by a 6-months warranty and a 90-day return policy from the date of purchase. Please check the package carefully after you received it. Any man-made damage would not be covered. If the item has been damaged in transit or unable to use in warranty period, please email us with pictures or video to show your problem. We are always here till the problem solved.
More details please check out Return Policy.
