HexAutoParts Returns Policy
Most of parts and accessories sell at Hexautoparts only work with specific vehicles,before ordering,please double check the Compatibility to avoid not fit.And you should inspect the product upon receive of the package.
Did you receive a damaged item or other than the item you ordered?
Contact us within 7 days then we will correct it and exchange it free of charge.
Did you receive the item you ordered, but find buy the wrong item?
All NON-Seller Mistake returns for refund,like buy the wrong item or you no longer need it,you should pay for the return shipping fee and we also need to charge 20% re-stocking fee.
If the item has been installed or used, sorry we are unable to accept a return due to safety concerns with used parts.
Did you want to cancel order ?
·Before ship it out,we could cancel your order and issue a Full refund.
·After item was shipped,sorry we couldn’t cancel it.In this case,you could refuse the package directly when you receive and inform us in time.If the package is still in brand new state, we can waive the restocking fee, but we will charge you shipping handling fee.
·A Merchandise Authorization Number (RMA#) is required for all need returned packages (After we have a fully communication). Please contact us to get an "RMA" number and our address before you ship your items back to us.Items returned without an "RMA" number would be ignored or delayed in processing. Returns/Exchanges will not be accepted unless authorization has been issued by our customer service.
·Please kindly leave the RMA# , order # and your username on original shipping packaging and send us the return tracking number via message, which will help us process it smoothly.
If you have thrown the original shipping packaging,make sure to carefully wrap and protect the product when send it back.Products damaged due to insufficient packaging may not be eligible for refund.
Please keep in mind,if your package is returned to us from UPS/USPS due to wrong address or undeliverable address,we will refund the full amount of your purchase exclude the shipping costs.
As always feel free to contact us with any questions！