Q: Where are you located ?

A:Our warehouse is located in Pasadena TX 77503.We are sorry that at present we do not supply pick up service.All orders will be shipped out within 1 business day.


Q: Do you ship outside the US ?

A: Thanks for your trust on Hex Auto Parts.As for now, we only ship to US and Canada. If you need large amounts of products you can send email to us.


Q: Is next day overnight shipping available ?

A: Sorry we don’t offer overnight shipping service.But most of packages will be shipped out via USPS priority mail(exclude some heavy items like motorcycle tires and atv axles ,whose standard shipping service is UPS ground).Generally the delivery time is about 3-5 days and it will take longer if you live PR,HI,VI and other remote areas.Please keep in mind if your orders were placed by Authorize.Net and the payment will not reach our account immediately. It is unsettled transaction at first then become settled successfully. Gerenally it will take several hours. We will ship it out after it become settled successfully. So if you order on 4:21pm via Authorize.Net on Friday,sorry we have no choice but ship it on Monday.Hope you could understand.


Q: Is there a Core Charge ?

A: The price you see on our listing like $39.98 for a Honda Accord starter is the price of our starter itself and you don't need to pay any core charge.A/C compressor,steering rack and other auto parts are also the same.


Q: Do you charge Sales Tax on orders ?

A: Sales tax is only charged to orders delivered to Texas residents. We are required to do this by law. There is no sales tax for orders shipped to other states.


Q: What is your Return and Cancellation Policy ?

A:We provide a 30-day return policy. Our return policy is true and valid, we promise to shop without a worry.For all non-seller mistake returns,there will be 20% restocking fee. To see detailed information about our Return and Cancellation Policy, please click here.


Q: How do I return product ?

A: If you want to return product please contact us to get an RMA number firstly. Then, pack the return package in brand new state and post us the return tracking number via email. We will accept authorized returns within 30 calendar days of the date the product was received by the buyer or original recipient.We will send you the replacement at the same time, so that it can save some shipping time.

Q: What’s RMA number ?

A: Return Merchandise Number, or RMA Number, is an internal reference / tracking number that can be obtained by calling our Customer Service department or by sending Email online form for any parts you would like to return. If a return label was emailed to you, print it.


Q: What’s kind of accepted payment methods on Hex Auto Parts ?

A: Thanks for visiting here to buy our produts, we accept Amazon Pay or Square Pay. The transaction will be safe for you and can be followed up easily.We will offer more various online payment in the future as possible as our clients request.


Q: What’s your Warranty ?

A: We are confident that our items can work well on your vehicle but in a rare case it doesn’t not.Don’t worry,Hex Auto Parts provide six-month warranty from date of purchase of all orders bought on Hexautoparts.com.You can return it for exchange if it becomes defective within six-months in the proper use of the promise and no man-made destruction.Only one warranty exchange is allowed on a single purchase.Please feel free to contact us if you have any problem.We are always here till the problem solved.


Q. How can we get coupon code enjoy the cheapest price ?

A: There are various way to get coupon code from Hex AutoParts.
First, to subscribe our site that you can get $5 coupon code.
Second, welcome to Follow us on Facebook, Twitter 8% discount code for you.
Third, if you are satisfied with our service and product, hope you can leave your feedback with 5 star on our site or the third party online store.